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The PfizerFlex Patient Support Program

Let’s get to know each other

You’re here because your doctor has prescribed you a medication that is supported by PfizerFlex.
Scroll down to learn more about how the program can support you with your new medication.

Click the tiles to learn more.
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Keep scrolling to
see what you
need for your
first call.
This chat guide
can help you
organize your
thoughts and
questions ahead
of your first call.

Welcome!

We are here for you every step of the way

Your doctor has enrolled you into the PfizerFlex Patient Support Program to help you better manage your condition and get the most out of your new medication.

We work directly with you and your doctor

Living with a medical condition comes with its own unique set of challenges. PfizerFlex helps by working directly with you and your doctor to customize your services.

1-on-1 support

A personal Care Coach will be assigned to you
Your PfizerFlex Care Coach is a qualified nurse who will be your single point of contact, dedicated to your care every step of the way. Your Care Coach will be there from the start, working to get to know you personally and understand your specific support needs.
Scan here to add the PfizerFlex Care Coach as a contact in your phone
Tap here to add the PfizerFlex Care Coach as a contact in your phone
PfizerFlex services
Ask your Care Coach how our services can be tailored to your condition and personal support needs. Click the tiles to learn more.
Personalized support
Live support, available from our dedicated team and your Care Coach, for questions about the program or treatment
Reimbursement guidance
Reimbursement expertise to help you find and secure coverage for your treatment plan
Medication access
Experienced team members, including pharmacists, to help you access your medication as quickly as possible and coordinate delivery if necessary
Clinic network
Access to a reliable infusion/injection clinic network, staffed by qualified healthcare professionals
Scheduling services
Pre-treatment services to help you get ready to start treatment and scheduling services to help you keep track of any bloodwork, testing, or vaccinations you may need
Practical tools
Practical tools to help you navigate your treatment plan

First contact

Your PfizerFlex Care Coach will contact you within 24 hours (Monday to Friday) of receiving your doctor’s enrollment request.
We can’t wait to meet you!
Be on the lookout for any unknown callers ⁠– it could be your Care Coach calling

What will we talk about?

The welcome call is a chance for you and your PfizerFlex Care Coach to get to know each other. They’ll ask you about your

Condition and medication history
Reimbursement options and financial needs
Personal and treatment goals
Any other questions you may have

Most importantly, they’ll work to figure out how PfizerFlex can best support you!

Getting ready for your call

Check that you have the following items needed for your call
Medication history
Tip: you can ask your pharmacist for a list
Insurance information
Tip: you’ll need the name of your insurance provider and the contract or policy number
Write down any questions you have in the chat guide
Use this customizable chat guide to gather your thoughts
Have questions for us? Select questions that interest you to get a customized PDF to refer to during your first call.
When will I start treatment?
Will my insurance cover my treatment?
When can I expect to get my medication?
What is my treatment plan?
What tools are available?
I have other questions about my new medication
Please check at least one option.
Get my chat guide
Get my chat guide
Get the version of the chat guide designed for mobile devices

We’ll be calling very soon!

Your Care Coach can’t wait to chat with you and help start you on your journey with PfizerFlex. Remember, they’ll be calling you the next business day after your doctor has enrolled you in the program – so keep an eye out for unknown numbers. Chat soon!
Questions? Just ask!
1-855-935-FLEX (3539)
Monday – Friday, 8:00 AM – 8:00 PM EST
For more information or to access resources, visit 
Pfizerflex.ca

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